Water Works Yacht Services
An enterprise-grade yacht maintenance and diving services platform with a customer portal, admin CRM, AI chatbot, Stripe payments, and real-time booking management for a 40+ year legacy marine business.
The Challenge
A premier yacht services company needed a modern platform to manage bookings, customer boats, dive logs, equipment inventory, invoicing, and team communications — while providing self-service capabilities for their high-value clientele.
Our Solution
We architected a full-stack Next.js 14 platform spanning three domains: a public marketing site, a self-service customer portal (bookings, boats, invoices, service history), and a comprehensive admin dashboard with 15+ management views. The platform integrates Stripe for payments, OpenAI for an AI customer service bot, Twilio for SMS notifications, and Supabase Realtime for live updates.
The Results
- Customer self-service portal with boat profiles and booking management
- Admin CRM with 15+ operational views (bookings, dive logs, equipment, invoices)
- Stripe payment integration with webhook-driven invoice management
- AI-powered customer service chatbot via OpenAI
- SMS notifications and reminders via Twilio
- Real-time analytics dashboard with revenue and booking trends